Refund policy

Refund & Return Policy

 

Order Cancellation

Once an order has been placed, processing begins immediately. Therefore, orders cannot be canceled once they have been submitted. If you no longer wish to keep your order, you may request a return in accordance with the conditions outlined in this policy after the order has been delivered.

Return Eligibility

To be eligible for a return, you must request a return within seven (7) days of receiving your order.

To qualify for a return, all of the following conditions must be met:

  • The item must be unused and unworn.
  • The item must be in the same condition in which it was received.
  • The item must be returned in its original packaging.
  • All accessories, inserts, manuals, labels, tags, and protective materials must be included.
  • The item must show no signs of use, wear, damage, or alteration.
  • The item must be in resalable condition.

Any item returned that does not meet these requirements may be refused and returned to the customer.

Return Shipping Requirements

Customers are responsible for all return shipping costs.

All returned items must be shipped using a trackable shipping service. A valid tracking number must be provided to us once the return has been dispatched.

We are not responsible for returns lost in transit. Returns sent without tracking information may not be processed or approved.

Original shipping charges are non-refundable.

How to Start a Return

To initiate a return request, please contact our support team at:

support@virelix.co

Please include:

  • Full Name
  • Order Number
  • Order Date
  • Email Address Used for Purchase
  • Reason for Return

If your return request is approved, return instructions will be provided.

Returns sent without prior authorization will not be accepted.

60-Day Trial Program

Certain products may be eligible for our 60-Day Trial Program.

Participation in the 60-Day Trial Program is not automatic.

To activate your eligibility for the 60-Day Trial Program, you must contact our customer support team and register your participation within the applicable period.

To register, customers must provide:

  • Full Name
  • Order Number
  • Order Date
  • Email Address Used for Purchase
  • Any additional information reasonably requested for verification purposes

Failure to register and receive confirmation from our support team may result in ineligibility for benefits associated with the 60-Day Trial Program.

The Company reserves the right to verify eligibility and participation before processing any request related to the 60-Day Trial Program.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, refunds will be issued to the original payment method used during purchase.

Shipping fees, handling fees, customs charges, duties, taxes, and other non-product charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us immediately and provide supporting evidence, including photographs of:

  • The product
  • The packaging
  • The shipping label

We will evaluate the issue and determine an appropriate resolution.

Chargebacks and Payment Disputes

If a customer initiates a chargeback, payment dispute, or claim through their bank, card issuer, PayPal, or any other payment provider, the matter will be handled in accordance with the procedures of the relevant financial institution.

Any refund, replacement, return request, guarantee, or 60-Day Trial benefit may be suspended while the dispute is under review.

The final outcome of the matter shall be determined by the decision of the financial institution handling the dispute, and both parties agree to abide by that decision.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

  • Products marked as Final Sale
  • Discounted products
  • Promotional items
  • Clearance items
  • Gift cards
  • Personalized or custom-made products
  • Digital products
  • Downloadable products
  • Products purchased using promotional codes, special offers, or limited-time discounts

Exchanges

We only replace items if they are defective, damaged, or if an incorrect item was received.

Exchange requests are subject to review and approval.

Policy Updates

We reserve the right to modify or update this policy at any time without prior notice.

The version published on our website at the time of purchase shall govern the transaction.

Contact Information

For any questions regarding this policy, please contact:

Email: support@virelix.co